SHIPPING METHODS AND COSTS

• We deliver currently only to residents all over Canada.
• Shipping Charges are based on shipping destination and quantity of units purchased
• We only use Canada Post for dispatching our products. We provide tracking information for all orders once dispatched.

IMPORTANT INFORMATION

• Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization delays or holidays.
• If you have shopped multiple products in a single transaction, we will send it to you in one single shipment.
• We aim to dispatch all ready to ship items within 24 hours of payment confirmation. Orders placed after 4.00 PM will be dispatched next day at the earliest. Estimated delivery times are to be used as a guideline only and commence from the date of dispatch. We are not responsible for any delays caused by customs in your respective country.
• We are unable to redirect orders to a different address once items have been dispatched.
• All orders will require a signature upon delivery, however, in some cases for deliveries to a residential address the shipment may be left at the door.
• We do NOT deliver to P.O Box Addresses. 

WHEN DO WE DELIVER

All orders do take about 5-10 days for delivery from the date of dispatch depending on the respective destination. Further information on the order status can be provided by our customer care upon request. 

ADDRESS CHANGE REQUESTS

Once an order is confirmed, you cannot make any changes. However, address change requests will only be honored if requested within 24 hours of placing your order.

If you make any address change requests post dispatch of your order, we may or may not be able to honor your request depending on the communication from the carrier. However, if we are able to change your address, a $20 fee is applicable for address change requests which is payable to the carrier. Please note that we cannot guarantee any address change requests and cannot be held liable if we are unable to change your address post dispatch of your order.

PACKAGE REFUSED AT DELIVERY

If for any reason you refuse to accept your order at the time of delivery, a 75% re stocking fee will be levied upon your order and will be deducted from the refund amount to you. 

DELIVERED BUT NOT DELIVERED

We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound. 

TAXES & DUTIES

To most countries, our items are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties which may be payable, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.  

For further enquiries email us at info@orchidindianfashions.com